The global impact of the coronavirus COVID-19 cannot be called into question and in the UK we are all being called on to do our part to limit the spread of this virus. We are not the most numerous team at Gravit-e but we all come from different towns and cities to our office every day and the potential for one of us to spread the virus unintentionally amongst ourselves and then our wider contacts is significant, even with the diligent hand washing and other hygeine and safety processes we have already put in place some weeks ago.
So far, we are happy to report that nobody in our team or their immediate families is unwell and we are unaware of any cases that any of our team may have been in contact with. However, following the advice issued by the government on March 16th, we have made the decision to move all our staff to a work from home status for the foreseeable future.
Working from home is not new for Gravit-e, all of our team members work from home at least one day a week and we are fully equipped to continue business as usual during this time.
The ways that you can reach us have not changed
You can speak to us by calling 0845 130 0227.
You can eMail us at firstname.lastname@example.org
We would encourage all customers to make contact first and foremost via our support email address.
We have also added online chat to our website for customers who are unable to call or email.
Our support hours have not changed
Our opening hours remain 09:00 to 17:30 Monday to Friday, excluding Bank Holidays.
Your projects are unaffected
We expect all projects to be worked on as normal. The vast majority of our work is already delivered remotely and we expect no changes in this during our office closure.
We will be moving site visits to video conferencing
Some clients have already asked us to move site visits to video conferencing in line with their own policies on visitors during the pandemic. We fully respect this and have already been delivering our usual project updates and consultancy calls via Google Hangouts.
All future on-site appointments will be delivered by video conference until further notice.
We are open for business!
You may be experiencing an increased demand for eCommerce and online ordering in your own business or may need to move more facilities online to help your business continue to trade at this time.
If you have new requirements or need expert advice and guidance, please do not hesitate to get in touch with us.