Multichannel eCommerce

The Gravit-e platform's rich integration API and support for standard web protocols allows you to use your Gravit-e website as the starting point for a multi-channel eCommerce empire.

We have experiencing integrated multiple eCommerce brands and channels simultaneously and can produce product feeds to a wide range of standards.

We have a growing list of standard integration points as well, enabling us to launch our customers quickly on some of the largest marketplaces in the world.

eCommerce Telesales

The Gravit-e eCommerce platform can be used to bring your telesales and eCommerce functions together, creating a single holistic view of customer activity and allowing customers to choose their means of engaging with you on a case-by-case basis.

Our core eCommerce telesales features include:

  • Place a B2C or B2B order as MOTO (Mail Order Telephone Order) Transaction
  • Prompt operator with upsell opportunities based on the customer history
  • Full integration with the web channel, allowing an operator to pick up and complete a web transaction for the customer.
  • Access customer account details
  • Access customer order history details
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