eCommerce Telesales

The Gravit-e eCommerce platform can be used to bring your telesales and eCommerce functions together, creating a single holistic view of customer activity and allowing customers to choose their means of engaging with you on a case-by-case basis.

Our core eCommerce telesales features include:

  • Place a B2C or B2B order as MOTO (Mail Order Telephone Order) Transaction
  • Prompt operator with upsell opportunities based on the customer history
  • Full integration with the web channel, allowing an operator to pick up and complete a web transaction for the customer.
  • Access customer account details
  • Access customer order history details

Ready to Launch?

If you're ready to launch the next phase of your eCommerce journey, why not book a one-hour video conference with Gravit-e to find out more about how our software and services and help your business to succeed online?