The Gravit-e eCommerce platform can be used to bring your telesales and eCommerce functions together, creating a single holistic view of customer activity and allowing customers to choose their means of engaging with you on a case-by-case basis.
Our core eCommerce telesales features include:
Place a B2C or B2B order as MOTO (Mail Order Telephone Order) Transaction
Prompt operator with upsell opportunities based on the customer history
Full integration with the web channel, allowing an operator to pick up and complete a web transaction for the customer.
Access customer account details
Access customer order history details
Ready to Launch?
If you're ready to launch the next phase of your eCommerce journey, why not book a one-hour video conference with Gravit-e to find out more about how our software and services and help your business to succeed online?
Get In Touch
We're ready to help you with your eCommerce needs. Contact us for a free consultation, search engine optimisation review, or to see a product demonstration