eCommerce Consultancy

eCommerce Consultancy

A successful eCommerce provider understands that the design, development, and launch of a new website is just the start of their client’s journey. The Gravit-e Centric methodology focuses on building a long-term relationship with all of our customers, working as your trusted partner.

Pro-Active eCommerce Monitoring and Review

We pro-actively monitor all of our client sites and track their performance on a regular basis.
In the first three months after your site launch, your analytics will be checked weekly by our team and any significant changes discussed with you directly. Following this, you will receive a quarterly review with our CTO to discuss technologies and trends relevant to your future growth and success online.

Our Four Step Approach to Maximising eCommerce ROI

Our approach focuses on the four key steps in the purchasing process:

  • Visitor Acquisition
  • Visitor to Customer Conversion
  • Maximising Customer Order Value
  • Maximising Repeat Customer Transactions
  • Each quadrant represents one of the four key factors that contribute to online success. The Gravit-e platform provides you with the tools to maximise each of these factors, guided by the Gravit-e team’s online expertise.

A successful website is built on an understanding of the cost of quadrant one, the conversion rate of visitors to customers in quadrant two, the value delivered in quadrant three, and how successfully re-marketing to customers can bring them back to the website at a reduced cost. By aligning a strategy to this process, a virtuous cycle can be created.

This best practice is applicable to both B2C and B2B environments. Today’s customer is equally demanding in both environments, expecting excellence in the online services they encounter.

Gravit-e Centric will support your business so that your team understand this process, how to monitor performance, and can provide future training on techniques to help improve your performance in all four quadrants.

Want to know more? Download our brochure!

When we talk about margins we mean pounds and pence, not pixels. We believe your website should be giving you a measureable return on investment. When did your web company last sit you down and tell you how to grow your business?

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