The Gravit-e support team will be on hand to proactively support our live customers. Our internal tracking systems and monitors alert key staff automatically should any issues arise.

Gravit-e offers our customer the ability to contact us via the telephone, email or via their own secure support account on the web. Gravit-e work through a proven support process which is regularly reviewed and is underpinned by an escalation process and target response times. Gravit-e set priority and severity tags for each log and discuss these settings with our customers so that expectations are aligned.

The Gravit-e systems and team are able to gain remote access and if required, provide on-site support.

Our methodology for supporting our customers is straight forward; if we look after you, you will stay with us and if we do not, you will move to a competitor.

Come and work with Gravit-e and trust us to support your business critical e-commerce systems. Call us today.