Simply having an order pull system is no longer sufficient in today's fast paced market. Your website's success will be driven by the user experience and the users will be quick to provide ruthless feedback if they feel it was wrong! The website must be intuitive to use and answer every question that a customer may have throughout the entire buying process; this is where the Gravit-e integration layer saves the day!
Building a solid and scalable integration layer is where Gravit-e can make the difference for your business. We understand that integration needs to provide data feeds for key information pre-sale, everything during the transaction such as delivery dates, confirmation messages and tracking codes, and then post sale, customer retention techniques with a loyalty scheme - all this will rely on good, accurate and realtime data.
How would this benefit your business? Operationally, by removing re-keying or human intervention checks from within your process can dramatically deliver a very early return on your investment.
Gravit-e work with you to review your short and long term business plan so that the integration is aligned and built with scalability in mind. Gravit-e have extensive experience integrating to both Sage and Microsoft products, however being back office agnostic means that we can integrate to any back office that you may have today or wish to move to in the future. External sources of data, such as courier tracking and affiliate feeds can easily be integrated also.
Gravit-e's approach and methodology when planning the integration will fully support two key objectives:
- What can the Gravit-e platform and team do to help you sell more product and services?
- How can the Gravit-e integration layer improve your business process and customer experience?
Integration is, and should be, considered as the most important part of any e-commerce solution - Book your review and call Gravit-e today.
