e-CRM

Customer Relationship Management (CRM) is an umbrella term encompassing a number of eBusiness processes involving prospects and customers these include:

• Contact management
• Sales force automation and monitoring
• Prospecting and marketing
• Service and warranty management
• Cross selling and up selling
• Remarketing
• Call centre management

The gravit-e team has at its disposal a full set of web based tools and processes to allow our clients to provide excellent customer relationship management via web based technologies. These run seamlessly like Sage ecommerce integration, and Nav ecommerce integration help making your eBusiness a winner.