e-CRM

Customer Relationship Management (CRM) is an umbrella term encompassing a number of business processes involving prospects and customers these include:

• Contact management
• Sales force automation and monitoring
• Prospecting and marketing
• Service and warranty management
• Cross selling and up selling
• Remarketing
• Call centre management

The Gravit-e team has at its disposal a full set of web based tools and processes to allow our clients to provide excellent customer relationship management via web based technologies.