Thank you for your order Mr Customer. Your order for [items ordered] will be delivered to [delivery address] between [time] and [time] on [date]. The courier company are called [courier company] and your tracking code is [unique tracking code]. You can track you parcel with the courier directly by clicking the following [link to courier] or by calling [courier phone number].You can also track your order by going to your account section within our website [my account log-in page link] and see all of your order history details, our latest news, and all of our latest offers.
Your credit card ending [**** **** **** 1234] will be charged [£ value] and your credit card statement will show the transaction detail as [merchant name that will show on bank statement].
Thank you again for your order...etc. etc.
This is an example of the type of information an order confirmation email could show to your customers. Giving the customer this level of information at the end of the transaction is what customers expect these days.
In simple terms, customers would like to know what they have bought, how much they have paid and exactly when and where the items will be delivered. After all, it is not much to ask...or is it?
Of course not all business systems hold this type of information and a process of this type may need to pull information from many systems (both internally and externally). The point being, when you are selecting an e-commerce provider, you should look ahead and trust that the provider you are selecting today can scale and adapt to change with you should your business process require to scale in this way.
As soon as a successful website lands and order volumes increase, the first driver for change always raises the question 'how can we improve our business process and which parts of our process can we automate?'
The Gravit-e team understand that growing an e-commerce system is not the same as growing your back office or ERP solution. The team have built the Gravit-e product and service around the needs of their fast paced and agile customers. Importantly, Gravit-e understands that the level of investment you make must be in-line with the return.
Whether your requirements are for business to business trading, business to consumer retail or both, Gravit-e have a solution that will fit.
Contact Gravit-e today to discuss your existing process, your plans for your business and the level of technology that will suit your budgets and requirements for launch.
